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Progress notes play a vital role in supporting the framework of quality aged care and disability support. They are documents written by care staff, usually during or at the end of a shift, and form an essential part of the individual Client File. Progress notes are brief narrative entries that record both positive and negative events relating to the person.

This course has been primarily developed to support those staff working in the aged and community care industries, however, the information is also relevant to other people working in disability support, health, children and social services, and related industries.

Don’t be put off by the number of topics, most of the videos are only a few minutes long followed by a few basic questions that help you monitor your understanding of the content. The course is designed so that you can log in and complete a topic even if you only have a few minutes spare in your day.

The course consists of 20 videos with a total runtime of approximately 2 hours.

Upon completing this course, you should be able to:

  1. identify reasons for maintaining accurate progress notes
  2. demonstrate the basics of writing a professional progress note
  3. identify common mistakes in progress notes so you can avoid them
  4. complete progress notes according to your organisation’s policies and procedures
  5. understand and be able to ensure the confidentiality and security of client records

Your instructors

Carrie and Kell are your instructors for this course. Both are experienced aged care trainers, and have worked extensively in the aged care and community care sectors for many years, from the ground up to management level. As such, they’re well aware of your needs and the issues that surround the documentation requirements of the industry.

How to use this course

This course is presented in a linear format, meaning you must complete each lesson in the order it is given.

Lessons are taught through video format, and the video must be watched in order to proceed to the next lesson. Videos include closed captions if you prefer to read, or have difficulties accessing the video sound.

How to turn on closed captions
Turn closed captions on or off.

You can also speed up or slow down the videos to suit your preferred learning speed. Click the gear icon, then click ‘Speed’ and select the speed you prefer to watch the video at.

Video speed controls image
Change video speed.

To progress to the next lesson after watching the video, click the ‘Mark as Complete’ button at the bottom of the lesson and you will be taken to the next lesson. This button won’t work until the video has been watched to the end. You can also return to the Course Overview page at any time by clicking the ‘Back to Course’ text at the bottom of the lesson.

Some lessons include extra downloadable resources to assist your learning journey. If a lesson contains a downloadable resource, you’ll find it underneath the video. Click on the link to download the resource and save it to your computer.

You can go back and review any lesson you have already completed at any time, regardless of lesson order.

If you have any issues or questions at any point, please contact us at

Course Last Updated on: 29th May 2022